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Shipping & Returns

Shipping Policy

Thank you for shopping at Maison Bianntelly! We aim to provide a seamless shopping experience and ensure your orders arrive promptly and in excellent condition. Please review our shipping policy details below:

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  1. Processing Time:

    • All orders are processed within 3-4 business days (excluding weekends and holidays) after receiving your payment confirmation.

  2. Shipping Rates and Delivery Estimates:

    • Shipping charges for your order will be calculated and displayed at checkout.

    • We offer standard and expedited shipping options based on your location.

    • Delivery estimates will be provided to you during checkout based on the shipping method chosen.

  3. Order Tracking:

    • Once your order is shipped, you will receive a tracking number via email to track your package's journey.

  4. International Shipping:

    • We currently do offer international shipping.

  5. Shipping Restrictions:

    • We regret that we cannot ship to P.O. boxes. Please provide a physical address for shipping.

  6. Shipping Confirmation and Receipt:

    • You will receive a shipping confirmation email once your order has been dispatched, including your tracking number.

  7. Damaged or Lost Items:

    • Maison Bianntellym is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

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Return & Exchange Policy

Return and Exchange Policy:

If you are not entirely satisfied with your purchase, we're here to help with our return and exchange policy:

  1. Return Eligibility:

    • You may return most new, unworn items within 14 days of delivery for a full refund or exchange.

  2. Return Process:

    • To initiate a return, please contact our customer service team at [contact email] to receive a return authorization and instructions.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or the item arrived damaged.

  4. Refund Processing:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed and applied to the original method of payment within 6-8 business days.

  5. Exchanges:

    • If you would like to exchange an item for a different size or color, please contact us to arrange the exchange process.

  6. Final Sale Items:

    • Items marked as final sale cannot be returned or exchanged.

  7. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact us immediately for assistance.

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